Customer Service

We pride ourselves on working with the highest level of integrity to make quality connections between customer services professionals and companies. Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

he interviewer wants to know what you consider quality customer service, what good customer service means to you, and how you would be willing to provide it to customers.

In your answer, be prepared to give specific examples of good customer service either from your work experience or from your personal experiences as a consumer.

15 Skills of Customers

  • Patience
  • Attentiveness
  • Clear Communication Skills
  • Knowledge of the Product
  • Ability to Use "Positive Language"
  • Acting Skills
  • Time Management Skills
  • Ability to "Read" Customers
  • A Calming Presence
  • Goal Oriented Focus
  • Ability to Handle Surprises
  • Persuasion Skills
  • Tenacity
  • Closing Ability
  • Willingness to Learn